HOW IT WORKS

CARVANA REPAIRS

PEACE OF MIND

Every used vehicle comes standard with a 100-Day/4,189 mile Limited Warranty.

The Carvana Difference

At Carvana, you can be confident that all of the vehicles in our inventory and our Partner’s inventory are inspected and reconditioned by technicians, and come with a free CARFAX™ report. For added peace of mind, we also offer a 100 day/4,189 mile Carvana Limited Warranty on all of our used car inventory.

What’s Covered

Our warranty provides comprehensive coverage that protects your used vehicle against mechanical & electrical failures including:

Engine
Transmission
Suspension
A/C & Heating
Roadside Assistance
Steering
... and much more

Our warranty repair process

Find a repair shop

Go to the "Service and repair" section of your My Cars page to search for a nearby, in-network shop. After, you'll be able to schedule an appointment.

Take your vehicle in

Ask the shop to call our warranty provider, SilverRock™ at 866-628-3905 to start a claim.

Get your repairs

We'll take it from here. Our provider will review the diagnostics, approve covered repairs and pay the shop directly.

Need further
assistance?

Text SilverRock at 833-394-8239
or give them a call at 866-628-3905

M-F 7am - 7pm, SAT 8am - 4pm CT, Sunday Closed

FAQs

Your Carvana Limited Warranty covers repairs on most mechanical and electrical failed components on your used vehicle up to 100 days or 4,189 miles or if you sell your vehicle (whichever occurs first).
View Full Coverage

Here are some items that are NOT covered:

Interior or Exterior Cosmetic Imperfections (Dents, dings, scratches, etc)
Replaceable/Wearable Parts (Tires, brake pads, struts, shock absorbers, etc)
Recommended Maintenance (Oil changes, filters, tune ups, etc)
Aftermarket Accessories (Wheels, electronics, etc)

Under the Carvana Limited Warranty, your deductible will be $100 for any covered repairs at a Preferred Repair Facility. If you visit a Non-Preferred repair facility your deductible will be $350 for any covered repairs.

Preferred locations offer a trusted repair experience and the following benefits are included:

$100 deductible for any covered repairs
No diagnostic charges (CarvanaCare^® excluded)
12 month / 12,000 mile warranty on completed repairs
Get back on the road quicker!

Please call 888-300-8607 for roadside assistance.

SilverRock will reimburse your rental car expenses, subject to certain limitations. To receive reimbursement for a rental, you must contact SilverRock and provide a receipt from a licensed rental agency.

Carvana is proud to stand behind the manufacturer’s warranty. The manufacturer’s warranty takes precedence over the Carvana Limited Warranty; meaning you are covered under that warranty first. We encourage all customers, whether they purchased a new car from us or their manufacturer’s warranty remains active on their used car, to take advantage of the manufacturer’s warranty. If you have coverage, please see the manufacturer for your service and repairs.